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Why don't organizations pay more attention to developer experience?

· 2 min read
Drew Robson
Consultant

Largely agree with all of that.

It really does come down to having a high trust environment. The different departments, reports, and even executives have to all see each other as trusted team mates all competent and specializing.

I've actually been in meetings about this ALL morning. It's a hard cultural change to make. Happily, I have a CTO above me and 2 technical leads below me that share the view.

High trust has to be the goal, and it can only be accomplished by starting with trust. Devs need to trust their leaderships decision making and that they will not have negative results from sharing good information, that as situations change they will be listened to as experts and leadership will adjust. Leadership needs to trust that the devs are competent, are working at capacity, and will make decisions in their shared best interests. That the devs are giving good, accurate information, and that if they are told they need to adjust their plans, it's necessary. Between departments there needs to be trust that they are partners working towards common goals, that their concerns will be addressed, and needs met in good faith.

The crazy part is that kind of high trust relationship isn't something that can be worked towards. You have to convince people to extend the trust first. Once they do that the trust reinforces, but it's almost impossible to build trust in a company if people require others to "earn" the trust.

I'll say: high trust environments DO exist. I've helped establish them at a few companies now. But they aren't common. Personally, it's a process I really enjoy. I've seen it succeed twice before, and am currently in the middle of a third. I find most people are really excited about it once they catch the vision. But there is always a few holdouts who have been burned so badly in the past they have a REALLY hard time extending trust again, since they are subconsciously convinced they'll become a scapegoat again if they don't guard themselves absolutely.

Why don't organizations pay more attention to developer experience?