Salesforce CEO says he took a 10-day 'digital detox' trip to French Polynesia in the wake of company layoffs
Salesforce runs on Salesforce because they can afford to pay for a massive fucking ops team.
The issue with SF is that it's clunky as fuck and needs an entire team to properly set it up. Once you use it for 1-2 years without proper setups and hierarchies, it's nearly impossible to fix without tearing it down to 0, which companies cannot afford to do.
Most tech companies just don't need that level of complexity. The ones that do are typically large enough to pay for sizeable ops teams. I prefer Hubspot because it's easy as fuck to use and you can easily tie everything from marketing to sales to CS, in one place.
Using SF for most companies is the equivalent of using a Bugatti for your daily commute. Might sound nice and look like a dream to have something so powerful, but it's expensive as all hell, you're constantly paying for more than you need, and you need super specialized people to fix it when it's broken.