“While we’re not perhaps guardian angels,” Rubenstein said, “we are providing a social service, and that social service is making companies more efficient.” The authors highlight the essential problem with this fetish for “efficiency.” Industries that serve a social function require excess capacity, so that they can continue to provide care when demand surges or an employee calls in sick; nursing homes have to be properly and conscientiously staffed. Cut everything derided as “fat” and you will eventually cut to the bone.
ICYMI | Book Review ‘Plunder,’ by Brendan Ballou; ‘These Are the Plunderers,’ by Gretchen Morgenson and Joshua Rosner - The New York Times
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