When trying to understand systems, one really eye-opening and fundamental insight is to realize that the machine is never broken. What I mean by this is, when observing the outcomes of a particular system or institution, it’s very useful to start from the assumption that the outputs or impacts of that system are precisely what it was designed to do — whether we find those results to be good, bad or mixed.
Systems: The Purpose of a System is What It Does - Anil Dash